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Hywel Dda University Health Board is currently experiencing some technical issues with the telephone system at Withybush Hospital, Haverfordwest, which includes the telephone number for GP Out of Hours across Carmarthenshire, Ceredigion and Pembrokeshire. Sonia Hay, Acting County Director & Commissioner for Pembrokeshire said: “We are sorry if you are having problems contacting the hospital or out-of-hours service. We are continuing to have some technical issues with the phone system and engineers are working hard to resolve the issue as soon as possible. “In the meantime, our advice is that if you cannot get through within 30 minutes, and you are unwell contact NHS Direct on 0845 46 47 or if you consider your condition to be a medical emergency, dial 999.” “We sincerely apologise for any inconvenience caused and we will continue to provide updates until the situation is resolved. Thank you for your patience and understanding.” Please remember to Choose Well www.hywelddahb.wales.nh...

Hywel Dda University Health Board is currently experiencing some technical issues with the telephone system at Withybush Hospital, Haverfordwest. Sonia Hay, Acting County Director and Commissioner for Pembrokeshire said: “We are sorry if you are having problems in getting through to Withybush Hospital by phone. We are continuing to have some technical issues with the phone system and engineers are working hard to resolve the issue as soon as possible. In the meantime, we are advising people who are having trouble getting through to try phoning 30 minutes later, until the problem is rectified.” “We sincerely apologise for any inconvenience caused and we will continue to provide updates until the situation is resolved. Thank you for your patience and understanding.”

Patients living in the Carmarthenshire area are being advised of temporary changes to the GP Out-of-Hours telephone service from next week. Due to a change in contract provision, from November 14, anyone who phones the Out-of-Hours service will have their call managed by a different team. The Hywel Dda University Health Board would like to reassure patients that there will be very little difference other than the greeting on the initial telephone message. Patients are advised to ring their surgery number as normal if they need urgent health care support outside of normal surgery working hours, and they will be put through to Care on Call. For further information to the GP Out-of-Hours service visit http://www.wales.nhs.uk/sitesplus/862/page/41913