New ‘quality mark’ for QualitySolicitors Redkite legal aid services
The team at QualitySolicitors Redkite, the biggest law firm in West Wales, has just been awarded a new ‘quality mark’ for legal aid services. The firm has received the Specialist Quality Mark (SQM), a benchmark first introduced in 2002 as a quality management system for legal aid providers. It is part of a family of standards that aims to enable legal services providers and organisations to demonstrate that they are well-managed, provide good levels of client care and have systems in place to ensure delivery of good quality advice. Managing Partner Luke Smith said he was delighted with the SQM award. “A great deal of hard work and effort goes into securing benchmark awards like SQM and the team at QualitySolicitors Redkite deserve praise for their efforts. “Of course, the main aim of securing a ‘quality mark’ such as this is to demonstrate to customers that we do exactly ‘what it says on the tin’ when it comes to delivering legal aid services.” The legal aid scheme in England and Wal...