Carmarthenshire Council customer service centre to stay at The Hub
The Carmarthenshire Council customer service centre is to stay at The Hub bringing thousands more people into Llanelli town centre each month. The service had been temporarily relocated from Ty Elwyn whilst maintenance work was carried out. However, Council Leader Cllr Emlyn Dole said the move had been such a success in bringing people into the town centre that he had asked for it to be made permanent. The customer service centre deals with around 5,000 enquiries every month, on issues ranging from housing benefit and council tax claims to licensing and Blue Badges. Cllr Dole has also asked for the cash machine to be installed in The Hub which is estimated to be used around 2,000 times per month. The machine can be used to pay things like council tax or rent. Cllr Dole said he had the idea to permanently relocate the services after spending a morning working at The Hub with customer service centre staff. “There was a real buzz about the place,” he said, “I was surprise...