Carmarthenshire advice on the ash disruption
Carmarthenshire Trading Standards is urging air passengers whose flights have been delayed or cancelled due to the volcanic dust blown over to the UK from Iceland to make sure they know their rights.
Passengers should contact Consumer Direct Wales for advice.
They have the following rights under the Regulation 261/2004 Air Passenger Rights.
* Consumers in this instance are entitled to a refund or re-routing if the flight is cancelled;
* If re-routing is offered from an alternative location, the airline shall bear the cost of transferring;
* In the event of re-routing, the consumer is entitled to meals and refreshments, hotel accommodation (if necessary), transport between airport and accommodation, two free telephone calls, faxes or e-mails;
* In the event of delay, where the delay is over two hours, they are entitled to refreshments, hotel accommodation, transport and telephone calls etc.;
* If the delay is over five hours, consumers are also entitled to a refund or re-routing.
Carmarthenshire County Council head of public protection Philip Davies said: “In cases of ‘extraordinary circumstances’ like this, which are beyond the airlines’ control, consumers are not entitled to compensation.
“It is worth consumers checking with their travel insurance as they may be entitled to more under their individual policies.”
For further advice, UK passengers travelling with a UK airline should contact Consumer Direct Wales by visiting http://www.consumerdirect.gov.uk/ or phoning 0845 4040506, other passengers can contact the UK European Consumer Centre, hosted by the Trading Standards Institute, by visiting http://www.ukecc.net/default.asp or phoning 08456 04 05 03.
Passengers should contact Consumer Direct Wales for advice.
They have the following rights under the Regulation 261/2004 Air Passenger Rights.
* Consumers in this instance are entitled to a refund or re-routing if the flight is cancelled;
* If re-routing is offered from an alternative location, the airline shall bear the cost of transferring;
* In the event of re-routing, the consumer is entitled to meals and refreshments, hotel accommodation (if necessary), transport between airport and accommodation, two free telephone calls, faxes or e-mails;
* In the event of delay, where the delay is over two hours, they are entitled to refreshments, hotel accommodation, transport and telephone calls etc.;
* If the delay is over five hours, consumers are also entitled to a refund or re-routing.
Carmarthenshire County Council head of public protection Philip Davies said: “In cases of ‘extraordinary circumstances’ like this, which are beyond the airlines’ control, consumers are not entitled to compensation.
“It is worth consumers checking with their travel insurance as they may be entitled to more under their individual policies.”
For further advice, UK passengers travelling with a UK airline should contact Consumer Direct Wales by visiting http://www.consumerdirect.gov.uk/ or phoning 0845 4040506, other passengers can contact the UK European Consumer Centre, hosted by the Trading Standards Institute, by visiting http://www.ukecc.net/default.asp or phoning 08456 04 05 03.
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