Views needed on healthcare services

People who have used healthcare services for women and children in Pembrokeshire, or Carmarthenshire, are being reminded of the opportunity to share their experiences.
Hywel Dda University Health Board made some changes to hospital based services for women and children last year; in the areas of maternity, gynaecology and neonatal care, in June 2014 and to paediatric hospital inpatient services in October 2014.
An independent review of the service changes will be made and presented to the Welsh Government this year. This is in addition to the monitoring and reviews being undertaken by the University Health Board on an ongoing basis.
Chief Executive Steve Moore said the patient experience would be a key part of any review and that a special group to capture and consider patient, family and staff experience was being set-up.
“We want to remind people who have used these services, or their families, that we are keen to hear about their experiences,” he said.
“Whether they are good or bad, the experience of a patient is an imperative part of how we learn and make adjustments and improvements to the way we provide care.”
Anyone wishing to share their experience as a patient, or family member/carer, can visit www.hywelddahb.wales.nhs.uk/myexperience and fill in a survey. You can also pick one up from the main reception at hospital or request one by calling 01554 899 056.
The University Health Board has also produced a short guide to remind people about what women and children services are still provided within Pembrokeshire, either within the community or from Withybush Hospital, Haverfordwest. It also provides contact information about how to access these services, as well as those provided from Glangwili Hospital, Carmarthen.
Chief Executive Steve Moore said: “We hope this short guide will assist anyone who may still be unsure about what our services for women and children look like and how to access them.
“We heard concern when we went out into the community as part of our new ongoing engagement events – Let’s Talk Health – and we hope that this information will be helpful.”
The guide has been published ahead of the holiday season in local media and is also being distributed to key health and community locations in the county. It is available on the University Health Board’s website www.hywelddahb.wales.nhs.uk/yourfutureservices where there is also an Easy Read version for people with learning disabilities. People are encouraged to download the guide and display it in community areas if they able to.

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