Repairs survey for Carmarthenshire homes
Carmarthenshire housing tenants are being asked to provide feedback on how satisfied they are with repairs to their homes.
The county council’s housing and property services teams have worked together to introduce a new customer repairs survey card for all repair and maintenance work the council undertakes.
The cards have been issued to all in-house tradesmen and partner contractors working on the £200million Carmarthenshire Homes Standard programme.
The freepost cards are being left with the tenant at the end of every repair visit, allowing them to feedback on the standard of work carried out, and the level of customer service they have experienced.
Four key questions are asked, including one which asks how satisfied the tenant is that the operative respected them, and their home.
Among other questions, the card also asks if the operative had produced identification.
It is all part of a drive to ensure complete tenant satisfaction.
All feedback given will be collated and presented to the housing scrutiny committee on a quarterly basis.
Head of housing, Robin Staines, said: “It is important to us that tenants are happy with the services that we are providing.
“We hope this will provide them with a simple means to give us feedback.
“It also means that we can immediately identify any areas of concern so that we can respond quickly and appropriately.”
Executive board member for housing and building services, Cllr Hugh Evans, added: “I’d urge tenants to take a few minutes to fill out these cards and put them in the post. They are an important means of making improvements to our services, and gives tenants the opportunity to alert us to any issues that are causing them concern.”
The county council’s housing and property services teams have worked together to introduce a new customer repairs survey card for all repair and maintenance work the council undertakes.
The cards have been issued to all in-house tradesmen and partner contractors working on the £200million Carmarthenshire Homes Standard programme.
The freepost cards are being left with the tenant at the end of every repair visit, allowing them to feedback on the standard of work carried out, and the level of customer service they have experienced.
Four key questions are asked, including one which asks how satisfied the tenant is that the operative respected them, and their home.
Among other questions, the card also asks if the operative had produced identification.
It is all part of a drive to ensure complete tenant satisfaction.
All feedback given will be collated and presented to the housing scrutiny committee on a quarterly basis.
Head of housing, Robin Staines, said: “It is important to us that tenants are happy with the services that we are providing.
“We hope this will provide them with a simple means to give us feedback.
“It also means that we can immediately identify any areas of concern so that we can respond quickly and appropriately.”
Executive board member for housing and building services, Cllr Hugh Evans, added: “I’d urge tenants to take a few minutes to fill out these cards and put them in the post. They are an important means of making improvements to our services, and gives tenants the opportunity to alert us to any issues that are causing them concern.”
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