Pembrokeshire pharmacy praised for supporting carers

A Pembrokeshire pharmacy has been recognised for its ongoing commitment to providing appropriate support and consideration to its customers who are carers.
Boots Pharmacy in Haverfordwest has been awarded the Investors in Carers bronze level award by Hywel Dda University Health Board.
The scheme, originally designed to help GP practices across the Hywel Dda area focus on and improve their carer awareness, is now being rolled out to pharmacies and selected hospital wards across the region.
Sian-Marie James, Vice Chair for Hywel Dda UHB recently met with store manager Stephanie James and Claire Setford, Carers Lead for the pharmacy, to present their award and find out about the pharmacy’s work to support carers.
Mrs James said: “It was a great pleasure to award the pharmacy in Boots Haverfordwest with the bronze Investors in Carers award. I was particularly pleased to meet Claire, who is a nominated Carers Lead for the store. I am certain that her passion for helping carers is making a real difference.”
Mrs Setford said: “Taking part in the Investors in Carers scheme has definitely helped us to support carers. We have found out about the extra support that we didn’t realise was there.
“Working in a community pharmacy gives you direct contact with people enabling you to have a conversation and reach out to people who aren’t looking for help but it becomes apparent that they could do with it. I can help people find out about the kind of support there is out there, it is important for people not to be nervous of it – they can often be worried about asking.”
For more information about the Investors in Carers scheme please visit

Pictured left to right are Claire Billingsley, Pembrokeshire Young Carer Worker; Julie Campbell, Investors in Carers Officer; Sian-Marie James, Vice Chair Hywel Dda UHB; Claire Setford, Carers Lead for Boots Haverfordwest; Cllr Mike James Pembs County Council Carer Champion; Stephanie James, Store Manager, and Rebecca Thomas, new Store Manager.


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