Plea on Carmarthenshire safety checks
Carmarthenshire County Council tenants are being reminded of the importance of allowing staff to access their homes to carry out vital safety checks.
The council’s Housing and Property Services teams undertake regular routine visits to each of the 9,200 homes throughout Carmarthenshire to check that appliances such as central heating boilers are regularly serviced and maintained, and that smoke detectors are fitted and working properly.
There are an increasing number of occasions where operatives and approved contractors have visited properties on scheduled appointments, only to be unable to gain access.
Tenants are being asked to ensure they are able to keep the appointments made for such visits, or to inform the council if they need to rearrange.
Building Services manager Mark Davies said: “It is necessary on occasions, maybe once or twice a year, that our staff or approved contractors will need to gain access to tenants’ properties to undertake maintenance and service checks on appliances.
“We always make appointments before the visits, and would ask tenants to make sure that they are home at the scheduled appointment in order to allow us in.
“It is important that we carry out these checks to ensure appliances such as central heating boilers are functioning properly – such checks are made to protect tenants’ health, wellbeing and safety.
“It does cause us concern when we cannot gain access to homes – not only because of the safety implications, but also because of the wasted time and cost incurred by our staff when they have to make repeat visits.”
Council staff and approved contractors will always provide valid identification when making visits to tenants’ homes.
If in doubt, or if you need to re-arrange a scheduled appointment, please call the council’s contact centre on 01267 234567.
The council’s Housing and Property Services teams undertake regular routine visits to each of the 9,200 homes throughout Carmarthenshire to check that appliances such as central heating boilers are regularly serviced and maintained, and that smoke detectors are fitted and working properly.
There are an increasing number of occasions where operatives and approved contractors have visited properties on scheduled appointments, only to be unable to gain access.
Tenants are being asked to ensure they are able to keep the appointments made for such visits, or to inform the council if they need to rearrange.
Building Services manager Mark Davies said: “It is necessary on occasions, maybe once or twice a year, that our staff or approved contractors will need to gain access to tenants’ properties to undertake maintenance and service checks on appliances.
“We always make appointments before the visits, and would ask tenants to make sure that they are home at the scheduled appointment in order to allow us in.
“It is important that we carry out these checks to ensure appliances such as central heating boilers are functioning properly – such checks are made to protect tenants’ health, wellbeing and safety.
“It does cause us concern when we cannot gain access to homes – not only because of the safety implications, but also because of the wasted time and cost incurred by our staff when they have to make repeat visits.”
Council staff and approved contractors will always provide valid identification when making visits to tenants’ homes.
If in doubt, or if you need to re-arrange a scheduled appointment, please call the council’s contact centre on 01267 234567.
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