GP resigns from Goodwick Surgery in Pembrokeshire
Hywel Dda University Health Board confirms the resignation of General Practitioner Dr Kate Mathias from providing services at Goodwick Surgery, Fishguard.
Jill Paterson, Interim Director of Commissioning, Primary Care, and Therapies and Health Sciences for Hywel Dda University Health Board said: “It is unfortunate that we announce the departure of Dr Mathias. The health board would like to thank her for providing GP services to the local community during her time with the Practice.
“We would like to reassure patients and the community that we have measures in place to offer the same level of GP service as that which is currently provided from the Practice, supported by the development of new services.
“The health board has a duty to provide General Medical Services (GMS) to our population and we wish to assure the public that this provision remains a key priority for us. Engagement and involvement with the public on any future changes to the way in which healthcare is delivered locally will be a key part of the plan going forward.”
The new telephone triage system allows patients to be seen on a priority basis by the most appropriate member of the practice team. All staff at the practice are bound by the terms of confidentiality. A brief description of the patient problem is requested by the receptionist in order to ensure advice and/or treatment is given by the most appropriate clinician at the practice. Should a patient have a sensitive issue which they would rather not discuss with the receptionist, a GP will contact the patient to discuss the health problem and a joint decision made as to whether a face-to-face appointment is required. There may be occasions where a face-to-face consultation is not required and a telephone consultation alone is appropriate. However, if a patient needs to be seen face-to-face then an appointment will be made available.
The health board understands that some patients are dissatisfied with the telephone triage service and encourages those who have experienced problems to contact the Practice Manager or the Health Board’s Patient Support Team on 0300 0200 159.
Jill Paterson, Interim Director of Commissioning, Primary Care, and Therapies and Health Sciences for Hywel Dda University Health Board said: “It is unfortunate that we announce the departure of Dr Mathias. The health board would like to thank her for providing GP services to the local community during her time with the Practice.
“We would like to reassure patients and the community that we have measures in place to offer the same level of GP service as that which is currently provided from the Practice, supported by the development of new services.
“The health board has a duty to provide General Medical Services (GMS) to our population and we wish to assure the public that this provision remains a key priority for us. Engagement and involvement with the public on any future changes to the way in which healthcare is delivered locally will be a key part of the plan going forward.”
The new telephone triage system allows patients to be seen on a priority basis by the most appropriate member of the practice team. All staff at the practice are bound by the terms of confidentiality. A brief description of the patient problem is requested by the receptionist in order to ensure advice and/or treatment is given by the most appropriate clinician at the practice. Should a patient have a sensitive issue which they would rather not discuss with the receptionist, a GP will contact the patient to discuss the health problem and a joint decision made as to whether a face-to-face appointment is required. There may be occasions where a face-to-face consultation is not required and a telephone consultation alone is appropriate. However, if a patient needs to be seen face-to-face then an appointment will be made available.
The health board understands that some patients are dissatisfied with the telephone triage service and encourages those who have experienced problems to contact the Practice Manager or the Health Board’s Patient Support Team on 0300 0200 159.
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