Bin collection changes in Carmarthenshire - Frequently Asked Questions

Carmarthenshire Council has responded to the latest changes to bin collections in the county by issuing answers to Frequently Asked Questions (FAQs) -


A number of changes have been made to bin collections in Carmarthenshire from October 31 and Carmarthenshire Council has put together some of your frequently asked questions.

Why is my collection day changing?

Our refuse collection vehicles are ageing and need to be replaced in order to deliver an improved service to customers without disruption. At the same time, we have reviewed the collection routes across the county to make them more efficient. By reducing the number of vehicles, we are saving money by reducing maintenance and fuel costs and improving the council’s carbon footprint.

Why has my collection time changed?

The collection routes have been revised and this means the time of your collection could change as a result. Even if you have not had a change of day, the time could still be affected. We can never guarantee that your rubbish will be collected the same time every week, and we advise people to put their bins out before 6am on the day of their collection (and after 6pm the evening before).

Why have you changed the vehicles and are my bags/food still being recycled?

The vehicles were ageing and needed to be replaced in order to deliver an improved service to customers without disruption. The new vehicles have a separate sealed pod at the front for food waste and a blue/black bags compartment at the rear. The food waste will continue to be composted and blue bags sorted for recycling at Nantycaws.

Why aren’t I having food bin liners anymore?

Your property was previously (before October 31) serviced by a small vehicle and the crews carried the food waste directly into an open-backed lorry in the bags provided (these were stronger than normal food bin liners). Your property will now be serviced by one of our new types of refuse vehicles which means your food bin will be emptied directly into a sealed compartment on the lorry (so there is no need for the stronger liners to be supplied). If you would like to continue using liners, these can be purchased from a number of local shops and online stockists. Alternatively, you can use newspaper/kitchen roll to line your bin.

Why do some people have liners and others don’t?

Some households are serviced by a smaller vehicle and are supplied with liners which are strong enough to be carried by the crews directly into the open-backed lorry (these liners are costly and only issued where absolutely necessary for operational reasons). Other households are serviced by refuse vehicles where the bins are emptied directly into the lorry.

My bin/bags have not been collected as I forgot my day had changed, what do I do?

Please take your food bin/bags in and put out on your next correct collection day. Please note the four black bag limit has been suspended during November. Alternatively you can take your blue/black bags to your nearest household waste recycling centre.

My bags haven’t been collected as I forgot my week has changed, what do I do?

Please take your bags in and put out on your next correct collection week. Please note the four black bag limit has been suspended during November. Alternatively, you can take your blue/black bags to your nearest household waste recycling centre.

I’ve had a double blue bag week what do I do with my black bags?

The four black bag limit has been suspended during November so you can put out all your black bags on your next scheduled black bag collection. If you are unable to store them, you can take them to your nearest household waste recycling centre. Please do not put them out on a blue bag week, as they will not be collected.

I’ve had a double black bag week what do I do with my blue bags?

Please keep your blue bags until your next scheduled blue bag collection. If you are unable to store them, you can take them to your nearest household waste recycling centre. Please do not put them out on a black bag week, as they will not be collected.

I don’t want any changes, I get confused.

If you need any help with your recycling, there is a lot of information available online at www.carmarthenshire.gov.uk/recycling or you can call to speak to one of our recycling advisors on 01267 234567.
If you are aged 50 and over and need help or advice with your recycling, Age Cymru Sir Gar may be able to help. They can advise you on what to put in your blue bags and help you to recycle glass and other small items such as light bulbs and batteries. For more information please visit the website www.agecymru.org.uk/sirgar, email info@agecymrusirgar.org.uk or call 01554 784 080.

Why is the current garden waste collection stopping end of October?

The council was collecting garden waste in vehicles where it was mixed with food waste.
Local authorities have to record and report on all the waste it collects and Welsh Government prefer that garden waste is collected and reported separately. The new refuse collection vehicles, which come into operation on October 31, will have a separate pod at the front which will only be able to contain food waste.
Between October 31 and December 2, to help residents get used to the changes, garden waste placed out on a black bag week (in pre-purchased council garden waste bags) will be collected. It will not be collected on a blue bag week. No further collections will be made after this time until the new scheme is introduced.

What do I do with my remaining bags?

You can use any remaining bags to take your garden waste to a household waste recycling centre if you wish. The bags can be put directly into the garden waste skip.

Can I get a refund for the bags I have left?

No refunds are being issued. Any remaining bags can be used to take your garden waste to a household waste recycling centre.

What do I do with my garden waste now/over the winter?

As we are now in the winter months, householders should not have a lot of garden waste to dispose of. If you do have any, you can use a home compost bin or use your nearest household waste recycling centre.
Between October 31 and December 2, to help residents get used to the changes, garden waste placed out on a black bag week (in pre-purchased council garden waste bags) will be collected. It will not be collected on a blue bag week.No further collections will be made after this time until the new scheme is introduced.
If you require assistance with your gardens, there are a number of third sector organisations which can help such as Age Cymru Sir Gar and the Coleshill Community Association (contact details below).
Age Cymru Sir Gar
Website: www.agecymru.org.uk/sirgar
Email: info@agecymrusirgar.org.uk
Telephone: 01554 784 080
Coleshill Community Association Grounds Maintenance Team (GMT)
Website: http://www.carmarthenshire.gov.wales/home/residents/social-care-health/additional-support-needs/work-new-skills/#.V9f4TpwrLIU
Email: tchapman@carmarthenshire.gov.uk
Telephone: 01554 744251

When and how will I get my garden waste collected again?

A new garden waste collection service will start in April. Under the new scheme, residents will be provided with a 240 litre wheeled bin and garden waste will be collected fortnightly between March/April and October. Householders can request a smaller bin of 140 litres if they wish.
It will cost £48 a year and residents can choose to pay by direct debit with payments spread over six months (April to September); or if they choose to pay in full they will receive a 15 per cent discount reducing the cost to £40.80.

Why don’t you start the collections before April?

There is very little garden waste in the winter months it is not viable to set it up before the spring.

When can I apply for the new service?

Details will be publicised nearer the time.

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