Hywel Dda’s The Big Thank You shortlisted in Kate Granger Compassionate Care Awards 2015


Hywel Dda University Health Board’s The Big Thank You has been shortlisted in the Kate Granger Compassionate Care Awards 2015.
The Big Thank You is all about making it easier for people to say ‘thank you’ directly to our staff who have made a positive difference to their experience.
Using our website (www.hywelddahb.wales.nhs.uk/myexperience), patient WIFI homepages and good old fashioned postcards available from hospital receptions, Hywel Dda UHB asks two simple questions:
  • Who would you like to say thank you to? 
  • What is it that they have done that has made your experience a positive one? 
Staff who are acknowledged by patients or their families then receive a personal letter from Steve Moore, Chief Executive of Hywel Dda UHB, to thank them for what they are doing which in turn helps to reinforce good practice. Staff can then use their letter for revalidation or other development reviews.
Anna Tee, Patient Experience Manager at Hywel Dda UHB said: “It is a huge privilege to be shortlisted for an award that recognises the importance of delivering compassionate care.
“When you work in healthcare, hearing that what you do makes a positive difference can provide a significant boost to staff. Knowing more about what you did that made that experience a positive one helps to remind us why we do what we do, and to do more of it.
“The Big Thank You is about helping our staff to receive feedback to better understand what it is that makes the experience good. By letting our staff know the good things people are saying about them we hope to make them feel good about themselves, to reinforce good practice, to create a culture of appreciation and recognition and to provide a counter balance to the negative feedback. We know that sometimes things unfortunately go wrong, but we believe that if staff hear about the good as well as the bad, it will help them to hear it differently.”
Kate Granger will be announcing the winners and presenting the awards at the Health and Innovation Expo in September.
The full list of shortlisted individuals, teams and organisations is available at http://www.nhsemployers.org/news/2015/06/kate-granger-awards-2015.
For the latest news and updates from Hywel Dda University Health Board visit www.hywelddahb.wales.nhs.uk

Photo: Anna Tee, Patient Experience Manager (far right) with staff who are helping to promote The Big Thank You to patients of Ty Cymorth (Glangwili Hospital). Dr Kate Granger is an award winning blogger and NHS doctor. Kate is a terminally ill cancer patient and blogs and tweets regularly about her treatment and care in the NHS. Read Kate's blogs and follow her on twitter - her tag is @GrangerKate

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