BT - believe it or not

Story I heard today . . .
'A few years ago a mate of mine had the usual nightmares with BT when trying to get broadband and phonelines sorted for a new office. He called BT and promised to write to them. When he asked the woman he was speaking with for her job title, he was rather taken aback.
'Her position was Pre-sales Complaints Manager.
'My mate, staggered, said, 'You mean you a have a department to deal with complaints from people who aren't even customers yet?'
'She assured him they did!'

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